# Help Center

Whether you're a consumer or provider and have questions, we're here to help.

## Common Questions

### For Providers

Explore questions that are frequently asked by other providers.

- **About Cherry**  
  
- **Application**  
  
- **Payments**  
  
- **Marketing**  
  
- **Account**  
  
- **Complaints**  
  
- **iOS App Troubleshooting**

## About Cherry

- What is Cherry?
- Why use Cherry?
- How is Cherry different?
- How much does Cherry cost?
- What are my responsibilities as a practice?
- How do I log in to my Cherry account?
- How do I reset my password?

## Application

- Do you conduct a credit check on applicants?
- How are applicants approved?
- What are the reasons for applicants being denied?

## Payments

- How do I get paid?
- Am I responsible if applicants don't make payments?
- Are applicants' payments reported to credit bureaus?
- How are refunds handled?
- How do I invoice payments?
- How do applicants make down payments?
- How do refunds affect patients?
- When do I get paid?

## Marketing

- How should I approach applicants about Cherry?
- How can I market Cherry?

## Account

- How can I update my banking information?
- How can I update my banking information?

## Complaints

- How do I submit a formal complaint to Cherry?
- What qualifies as a formal complaint?
- What happens after I submit a complaint?
- How long will it take to get a full resolution?
- Will I be kept informed?
- Can I escalate my complaint further?

## iOS App Troubleshooting

- I can’t download the Cherry app from the App Store
- The ID Scan is not working for me
- The keyboard is covering up the screen
- I want to continue progress on a past contract application
- I am seeing a black screen
- I’m having issues navigating the Cherry app
- The debit card scan is picking up the wrong expiration date
- The contract application is not moving forward to the next screen
- I can’t remember my username
- I can’t remember my password

## Need Assistance?

You can message us directly for all your needs!

## Contact Us

If you still need help, reach out to us directly.

Cherry Operating Hours: 9AM-9PM ET Monday-Friday, 9AM-6PM ET Saturday

**Cherry Team**  
**Customer Support**  
For both patients & practices, Cherry Support can help with all general needs.

- [Chat with support](https://consumer.withcherry.com/)
- support@withcherry.com

**Mailing Address**  
Cherry Technologies, Inc.
2261 Market Street #4869
San Francisco, CA 94114

**Payment Address**  
Note: We recommend paying online at your [Patient Portal](https://patient.withcherry.com/) for faster processing. Read more about paying by check [here.](https://withcherry.com/help-center/for-consumers#payments-faqs)

**Via United States Postal Service (USPS):**  
Cherry Technologies Inc
DEPT 2258
PO BOX 122258
DALLAS, TX 75312-2258

**All other methods:**  
**Dallas Regional Lockbox**  
Cherry Technologies Inc
892258
1501 NORTH PLANO RD, STE 100
RICHARDSON, TX 75081